For networks of physical stores: the reviews, searches, direction requests and calls on each store's Google Maps listing, turned into a ranked list of decisions.
Every location produces two signals on Google: what customers write, and what they do. Together, they answer the four questions behind every decision.
Which location needs attention first.
Which issue, in the customers' own words.
Which team owns the fix: the location, or the company.
The financial impact of the issue.
Every review is read for themes, sentiment and severity, each backed by an exact quote. Each theme is marked as fixable at the location or at company level.
Commercial relevance from 0 to 100: demand on Google, reputation drag and the share of issues the location can fix. The whole network, ranked.
What a weaker reputation costs: the value at stake, a prudent erosion estimate and the recoverable part. Calibrated on the network's own data.
Locations whose rating turns down over the last two months are flagged as declining, while the network average still looks steady.
Every Monday, each manager receives their own locations: what moved, the themes behind it and the value at stake. Sent automatically.
A separate email, the moment it happens, for accusations against an employee and for very upset customers. Accusations go straight to HR.
Replies drafted in the review's language, in the team's tone. Published after approval.
Competitor ratings and review counts within 5 km of each location. Rating and volume, from Google Places.
Figures come from code: deterministic and versioned. AI extracts themes and quotes, and every quote is checked against its review.
Stores, analysed and ranked.
Every month for 24 months running, to September 2026, up from mid-2023.
Status report every Monday, sent automatically to regional and customer-experience managers.
| Google Business Profile | ahaFeed | Birdeye / Reputation / Uberall | |
|---|---|---|---|
| Price | Free | €99 – 1,250/mo | $2,400 – 4,500/mo * |
| Trial | — | 14 days, no card | Demo required |
| Public pricing | — | ✓ | ✗ — on request only |
| Minimum locations | 1 | 1 | 25+ |
| Setup | — | Google account, a few minutes | Implementation project |
| All reviews, one screen | ✗ — profile by profile | ✓ | ✓ |
| Themes & sentiment per location | ✗ | ✓ | ✓ |
| Drafted replies, with approval | ✗ | ✓ | ✓ |
| Competitor comparison | ✗ | ✓ | ✗ |
| Weekly report per manager | ✗ | ✓ | Depends on plan |
| * Indicative range. These vendors quote prices on request. | |||
Trial starts the same way. Price is discussed during the 14 days.
Try for free
Every plan is the full product. Only the number of locations differs.
Monthly prices, in euros, excl. VAT. 14-day trial, no card required.
Connect the Google account that manages the profiles. Locations and reviews arrive in minutes; then every location is read and ranked. 14 days, no card.
Questions? contact@luftanalytics.ro