Effective date: 9 July 2026 Last updated: 9 July 2026
These Terms & Conditions (the “Terms”) govern access to and use of the AhaFeed platform at ahafeed.com (the “Service”), operated by LUFTANALYTICS S.R.L., registered in Romania under no. J8/3253/2023, VAT RO49102453, registered office at Str. Tohanița nr. 83B, Zărnești, Brașov County, 505800, Romania (“AhaFeed”, “we”, “us”).
By creating an account, signing an order form, or using the Service, you (“Customer”, “you”) agree to these Terms. If you use the Service on behalf of a company, you represent that you are authorized to bind that company.
The Service is intended exclusively for business (B2B) use. It is not offered to consumers.
AhaFeed is a software-as-a-service platform for managing Google Business Profile (GBP) locations and customer reviews, including monitoring, analytics, and AI-assisted review responses, for multi-location brands and their agencies.
The specific products, plans, usage limits, and prices applicable to you are set out in the applicable Order Form, pilot agreement, or the pricing published on ahafeed.com at the time of purchase.
2.1. You must provide accurate account information and keep credentials confidential. You are responsible for all activity under your account. 2.2. Seats are personal to named users within your organization; sharing credentials is not permitted. 2.3. We may suspend accounts that present a security risk or breach these Terms, with notice where practicable.
3.1. Certain features require you to connect a Google account with access to your GBP locations, via Google OAuth. You warrant that you are authorized to connect the relevant business profiles. 3.2. Our use of data received from Google APIs is described in our Privacy Policy (ahafeed.com/privacy) and adheres to the Google API Services User Data Policy, including Limited Use requirements. 3.3. The Service depends in part on Google APIs. We are not responsible for changes, limitations, outages, or policy decisions by Google (including verification status of your locations) that affect functionality; we will use reasonable efforts to adapt the Service to such changes. 3.4. You may disconnect your Google account at any time; features depending on the connection will cease to work.
4.1. The Service can generate draft responses to reviews and narrative analytics using large language model technology. 4.2. AI output is generated automatically and may contain errors. You control and are responsible for content published on your behalf, including automated responses enabled by you. You can configure, review, edit, or disable automated publishing at any time. 4.3. We design our AI features to be constrained to your data and settings (our AI management system is ISO/IEC 42001 certified), but we do not warrant that AI output will be error-free or fit for a particular purpose.
5.1. You retain all rights to your data (locations, reviews, settings, brand assets — “Customer Content”). You grant us a non-exclusive license to host and process Customer Content solely to provide the Service. 5.2. For personal data in Customer Content, the Data Processing Agreement (DPA) (available at ahafeed.com/dpa) applies; we act as processor and you as controller. 5.3. We may use aggregated and anonymized data (which does not identify you or any person) to improve the Service and to produce industry statistics and benchmarks (e.g., market-level reputation indicators). Such data contains no Google user data attributable to a person and no Customer-confidential information.
You will not, and will not permit anyone to:
7.1. Fees are those in your Order Form or the published pricing; billed monthly or annually in advance, unless agreed otherwise. Pilot offers apply as described at purchase. 7.2. Fees are exclusive of VAT and applicable taxes. 7.3. Invoices are payable within 15 days. Late amounts may accrue statutory interest for commercial transactions under Romanian law, and we may suspend the Service for accounts more than 30 days overdue, after notice. 7.4. Fees for committed terms are non-refundable, except as expressly stated in these Terms or required by law. 7.5. Price changes take effect at the next renewal, with at least 30 days' prior notice.
8.1. Subscriptions renew automatically for successive periods equal to the initial term, unless either party gives notice of non-renewal at least 30 days before the renewal date. 8.2. Either party may terminate for material breach not cured within 30 days of written notice. 8.3. Upon termination, your access ceases; we will make Customer Content available for export for 30 days after termination, then delete it in accordance with the Privacy Policy and DPA.
The Service, including software, design, and know-how, is owned by us or our licensors. No rights are granted except as expressly stated. Feedback you provide may be used by us without restriction.
Each party will protect the other’s confidential information with at least reasonable care and use it only for purposes of the relationship. This obligation survives termination for 3 years (indefinitely for trade secrets).
11.1. We will provide the Service with reasonable skill and care and target commercially reasonable availability. Scheduled maintenance will be announced where practicable. 11.2. Except as expressly stated, the Service is provided “as is”; we disclaim implied warranties to the maximum extent permitted by law, including fitness for a particular purpose and non-infringement. 11.3. We do not warrant outcomes such as rating improvements, review volumes, search rankings, or revenue.
12.1. Nothing in these Terms limits liability that cannot be limited under applicable law (e.g., intentional misconduct, gross negligence). 12.2. Subject to 12.1, each party's total aggregate liability arising out of or related to the Service in any 12-month period is limited to the fees paid or payable by the Customer for the Service in that period. 12.3. Subject to 12.1, neither party is liable for indirect or consequential damages, loss of profits, revenue, goodwill, or data (other than restoration obligations under the DPA).
You will indemnify us against third-party claims arising from Customer Content you publish, your breach of Section 6, or your violation of platform policies. We will defend you against third-party claims that the Service, as provided by us, infringes their intellectual-property rights, and will indemnify resulting damages — provided you notify us promptly and allow us to control the defense.
We may improve or modify the Service, provided core functionality you have paid for is not materially reduced during your term. We may update these Terms; material changes will be notified at least 30 days in advance and apply from the next renewal (or earlier if required by law). Continued use after the effective date constitutes acceptance.
These Terms are governed by Romanian law. Disputes will be submitted to the competent courts of Brașov, Romania, after a good-faith attempt at amicable resolution.
Entire agreement (together with Order Forms, DPA, and Privacy Policy); order of precedence: Order Form → DPA → these Terms. No assignment without consent, except to an affiliate or in a merger/asset sale. If a provision is invalid, the remainder stays in force. Notices: to razvan@luftanalytics.ro and your account email.
Contact & billing identity: LUFTANALYTICS S.R.L. · Trade Registry no. J8/3253/2023 · VAT RO49102453 (VAT registration certificate no. 1995517) · Str. Tohanița nr. 83B, Zărnești, Brașov County, 505800, Romania · Tel: +40 746 232 129 · IBAN: RO93BTRLRONCRT0679851001 (Banca Transilvania) · razvan@luftanalytics.ro